Return & Refund Policy
Clear guidelines for returns, refunds, and exchanges for all Norse Comfort products
Important Overview
At Norse Comfort, we have different return policies for different product types due to hygiene and safety regulations. Please read the specific policy for your product category below.
⚠️ Hygiene Notice
Seat cushions and ergonomic products that come into contact with the body cannot be returned once used due to health and hygiene regulations, except under our 30-Day Comfort Guarantee terms or if the product is faulty.
Return Policy by Product Type
🚫 Seat Cushions & Ergonomic Products
NO RETURNS ACCEPTED (except if faulty)
- Cannot be returned once packaging is opened and product is used
- Hygiene regulations prevent resale of used cushions
- Try our 30-Day Comfort Guarantee instead
- Returns only accepted if product is genuinely faulty or defective
Why? Seat cushions are personal hygiene items similar to pillows or underwear.
🔧 Faulty/Defective Products
FULL REFUND OR REPLACEMENT
- Manufacturing defects
- Products damaged in transit
- Items not matching description
- We cover all return shipping costs
Timeline: Report faulty items within 30 days of delivery for fastest resolution.
🛡️ Want to Try Our Seat Cushions Risk-Free?
Our 30-Day Comfort Guarantee lets you experience our ergonomic seat cushions at home while keeping them in returnable condition. Perfect for testing comfort without voiding return eligibility!
Learn About Our GuaranteeHow to Request a Return
If your product qualifies for return under the policies above, follow these steps:
- Contact Us First: Email support@norsecomfort.co.uk with your order number and reason for return
- Get Authorization: Wait for our return authorization and instructions (required for all returns)
- Package Securely: Use original packaging if possible, include all items and documentation
- Ship Back: Use the return label we provide (fees may apply depending on reason)
- Receive Refund: Processing takes 5-7 business days after we receive your return
Refund Information
✅ What's Refunded
- Full product cost
- Original shipping (if item is faulty)
- Taxes and duties paid
❌ What's Not Refunded
- Return shipping costs (unless faulty)
- Original shipping (unless faulty)
- Bank/payment processing fees
Refund Timeline: 5-7 business days after we receive and process your return. Refunds go back to your original payment method.
Our customer support team is here to help with any return or refund questions.
support@norsecomfort.co.ukMonday - Friday, 9AM - 5PM GMT
This policy was last updated: December 2024. We reserve the right to update this policy at any time.